What if I want to return my purchase?

 

Returns and cancellations are subject to the store’s order policies. You can request a cancellation/return from the merchants themselves. 

 

Cancellation before order shipment:

 

If the refund method selected is your payment account and your order cancellation request is approved by the store, the store will inform Tamara of the update. Tamara will automatically adjust your payment plan and refund the relevant amount if applicable.

 

Please note that:

- The Tamara app may take a couple of hours to reflect the update - this will only occur upon the store’s approval of your request. 

- If you have requested that your refund be made to your wallet, you will still be required to pay Tamara your pending payments for the order.

Returning items: 

 

If you select a money return method through your payment account, the store will inform Tamara once the item has been returned. Tamara will update your account accordingly. 

 

If you already made payments to Tamara, a refund will be initiated within 24 hours of the status update. However, if you are yet to make any payments, the payment plan will be automatically adjusted to reflect the updated order value and remaining payments. 

 

Please note that:

-      The Tamara app may take a couple of hours to reflect the update - this will only occur once the store receives their returned item.  

- If you requested that your refund be made to your wallet, you will still be required to pay Tamara your pending payments for the order.