One of the items is showing as cancelled for my order. What happens to the amount I paid for placing it?
If you have placed an order using a debit/credit card, your card issuing bank reserves the entire amount transacted for the same. The Bank releases the payment to us only for those products which are actually shipped for delivery.
You would definitely get an SMS from the bank as soon as the order is placed with full amount deduction. However, that amount is only held for authorization and the actual deduction would reflect on the card/account statement once the order is shipped out.
In case of a partial or entire order cancellation before the dispatch/shipping, it may take up to 7-10 working days for your card issuing bank to make your funds available for use again. In some cases of a debit card, you might have to wait for your upcoming monthly statement or even 30 days (depends on the bank).
If you have paid by MADA Debit/Credit card (only for KSA Customers). The value of the cancelled order or item(s) would be deducted irrespective of your order getting shipped. In case you cancelled your entire order before shipping or any item from your order get cancelled, the value of the cancelled order or item(s) would be transferred to your Namshi wallet and would get automatically refunded back to your card. This process may take up to 24 to 48 hours for your card issuing bank to make the funds available to use again.