One of the items is showing as cancelled for my order. What happens to the amount I paid for placing it?

If you have placed an order using a debit/credit card, your card issuing bank reserves the entire amount transacted for the same. The Bank releases the payment to us only for those products which are actually shipped for delivery.

 

You would definitely get an SMS from the bank as soon as the order is placed with full amount deduction. However, that amount is only held for authorization and the actual deduction would reflect on the card/account statement once the order is shipped out.

 

In case of a partial or entire order cancellation before the dispatch/shipping, your card issuing bank does not release the money to us for the cancelled item(s) and, in this case, the bank may take some time (generally 24-48 working hours) to reflect the actual amount deducted from your card/bank account. For more information, you may reach out or make a correspondence call with your issuing bank. 


Note: In rare cases, a few debit card payments have a tendency to reflect the actual amount deducted in 5 to 7 working days to even 30 days.

 

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