One of the items is showing as cancelled for my order. What happens to the amount I paid for placing it?

  • If you have paid by credit/debit card, the funds paid are reserved by the card-issuing bank we don't claim the money until your order is shipped and handed over to the carrier partner. The Bank releases the payment to us only for those products which get shipped. For more information, we would suggest you reach out or make a correspondence call with your card issuing bank.

  • If you have paid by Tabby/Tamara, the funds paid will be transferred directly to your Tabby or Tamara account within 24 hours 

  • If the order is paid using the Namshi wallet, the amount will be credited to your Namshi wallet once the item(s) are canceled in the system.

 

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