Some items from my order got cancelled, how do I get my refund?
If you have paid via PayPal, we will refund the paid value of these cancelled items in the form of Namshi Credit & you will receive an email with your new Namshi credit balance once your refund is complete.
If you have opted for cash on delivery, you will only have to pay the amount for the items being shipped to you.
If you have paid by credit/debit card, the funds paid are reserved by the card-issuing bank - we don't actually claim the money until your order is shipped and handed over to the carrier partner. The Bank releases the payment to us only for those products which get shipped. For more information, we would suggest you to reach out or make a correspondence call with your card issuing bank.
In case you cancel your order or one of the items from your order before shipping, it may take up to 7-10 working days for your card issuing bank to make the cancelled order or item(s) funds available for you again. In some cases of a debit card, you might have to wait for your upcoming monthly statement or even 30 days (depends on the bank).
If you have paid by a MADA Debit/Credit card (only for KSA Customers). The value of the order or the item(s) would be deducted irrespective of your order getting shipped. In case you cancelled your entire order or any item(s) before shipping, the value of the cancelled order or item (s) would be transferred to your Namshi wallet and would get automatically refunded back to your card. This process may take up to 24 to 48 hours for your card issuing bank to make the funds available to use again.