Why am I not able to cancel my order?

You can’t cancel an order that’s already processed or shipped.

Once your order has been shipped or is in the process of being shipped, we can’t stop the delivery and even can’t cancel it. If you no longer wish to receive your order, you can choose not to accept the delivery by refusing it when the carrier attempts or calls you for delivery. If you do this, the package will be returned to us. As soon as your package is marked as returned by our carrier partner, you’ll get your refund in the wallet if it was a prepaid order or if any wallet credit was used.