Why was my order cancelled?

We will be unable to process your order/item if one of the following scenarios takes place:

• Order Verification - Wrong Phone Number

Our team was unable to reach you on your shared contact details.

• Item not Fulfilled by Supplier

The item(s) you purchased were not delivered to us by the supplier on time.

• Wrong country selected

Your order will not be processed if you have selected a wrong country page while placing it.

• Payment on Hold

This doesn't happen usually, however, there are certain transactions that are held by the payment system if it detects an issue.

In such a case, the order will not be processed without ID (Government ID of the cardholder / Passport) details. The name on the ID shared must match the name of the cardholder so we can process your order.

• ID was not shared

We will not be able to process your order in case we reached out to you for your ID but didn’t hear back from you

• Duplicate order

In case of a duplicate order placed within the same time span, our team will request you give a confirmation on the second order placed, otherwise, we’ll just go ahead and cancel it.

 

Please note - When we are unable to process an order, it will be automatically cancelled. You will receive an email confirmation notifying you of the same.