What is the difference between a return and an exchange?

Return:

  • You can return any product that you’re not happy with apart from those that fall under our no-return policy.

  • The balance will initially be returned to the Namshi wallet. After 24 hours, it will be automatically transferred to the same payment method used for the order. However, for orders paid through Tabby or Tamara, the amount won't be refunded to the Namshi wallet. Instead, it will be transferred directly to Tabby or Tamara within 24 hours.

Exchange:

  • By creating an exchange, you can exchange any product you ordered, with another size of the same product (apart from those that fall under our no-exchange policy).

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