How can I initiate a exchange if I'm located in Oman, Qatar, Bahrain, or Kuwait?

How to exchange the product?

  • You will need to create a new exchange request (exchange is available for the same product/item) with the same or different size. 
  • The exchange option is available only once.

Below are the steps that you need to follow to submit a request for a 'size change’:

• Click on the ‘My Account’ in the tab bar and login

• Click on ‘Click on ‘Exchange & Returns’

• Click on 'Request New Exchange'

• Select the items you want to exchange

• Choose the size you prefer

• Please ensure that the selected address is accurate for the pickup.

• Click on 'Submit exchange request'.

When should I expect to receive the new item?

The items will be collected within 5-7 days and will be returned to the warehouse within 5-7 days from the pickup date. The new items will be delivered within the following timeframes:

  • Kuwait: 5-7 working days
  • Qatar: 6-9 working days
  • Oman: 3-5 working days
  • Bahrain: 3-5 working days

Rules and Conditions for Exchanges:

  • Exchanges can only be made within 14 days from the date of delivery.
  • The item(s) should be in good condition, unused, and with the original tag attached.
  • It should also be in the original brand box you received.
  • You will be able to exchange the item only once.

 

If you face any difficulties or need any assistance, please contact us through:
  • Phone: (08 AM to 12 AM)

    • The toll-free number for UAE: 800 626744

    • If you are calling from any other country: +971 800 626744

    • Toll-Free Number for KSA: 800 2466744

  • Email: (24/7)

 

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