How can I initiate a exchange if I'm located in KSA?
How to exchange the product?
You will need to create a new exchange request (exchange is available for the same product/item) with the same or different size.
Below are the steps that you need to follow to submit a request for a 'size change’:
• Click on the ‘My Account’ in the tab bar and log in.
• Click on ‘Click on ‘Exchange & Returns’
• Click on 'Request New Exchange'.
• Select the items you want to exchange
• Choose the size you prefer.
• Please ensure that the selected address is accurate for the pickup.
• Click on 'Submit exchange request'.
When should I expect to receive the new item?
- Our courier will collect the original item(s) within 48 to 72 Working hours. Once the item is collected and received by the warehouse, the new item will be delivered as soon as possible.
- In case you want to exchange an item from the following brands (Defacto, Koton, Trendyol), kindly consider the following:
Q: How long does it take for my item to be collected for return or exchange?
A: We understand the importance of the Exchange process. Once you initiate an exchange request, please prepare the item(s) for collection. Our team will arrange for a pickup within 24-48 working hours, ensuring a convenient and efficient service for you.
Q: How long does it take to receive a new item after placing the exchange?
A: Your satisfaction is our priority. If a new item needs to be prepared from our supplier, please allow 10-12 working days for it to be received in our warehouse. Rest assured, we will keep you informed throughout the process. Once the new item is shipped, our courier partner will reach out to you to provide the necessary details and ensure a smooth delivery experience.