If I’m not happy with my order, do I get a refund and get my money back?

Unfortunately we are unable to offer cash back or Credit Card/PayPal refunds. However we offer free exchanges in the form of Namshi Credit. This means that if you place an order and you are not satisfied by the product received, you can exchange your item free of charge - we cover the return shipping fees and issue you credit for the value of the item that you are returning. This will give you the opportunity to choose the size that suits you or to order another item of your choice. Please note, however, that the COD charge and any shipping fees are not refundable as it goes to the courier company.

For example, if you paid AED 200 for an item, we’ll give you Namshi credit for AED 200 after you’ve returned the item to us. Please note that the COD charge - AED 15 - is not refundable, as it goes to the courier company.