If I’m not happy with my order, do I get a refund and get my money back?
For all prepaid orders, we do offer a refund on credit/debit card and/or PayPal. However, the same is not applicable for cash on delivery orders.
If you paid for your order via a credit/debit card, you can return items to Namshi and also request ask for a refund to your credit/debit card.
Just log into your Namshi Account and create a return request within 14 days from the date of receiving your order. Make sure that the products are unused with the original tag(s) still attached.
You can choose whether you want your money refunded as Namshi Credit or back to your credit/debit card and you’re done!
COD orders will have its refund through Namshi credit and will be posted on your Namshi Wallet.
If you have paid by MADA Debit/Credit card (only for KSA Customers); you can return the items to Namshi and the refund would be posted as Namshi credit in your official Namshi Wallet.