How to get my refund?

Q: Do we provide refunds for prepaid orders, cash on delivery, and payments made through Tabby/Tamara?

A: Yes, for all prepaid orders, we offer refunds to credit/debit cards and Tabby/Tamara.

Q: How will I receive my refund if I paid by credit/debit card?

A: If you paid for your order using a credit/debit card, the refunded amount will be credited to your Namshi wallet within 24 hours. If the credited amount remains unused after 24 hours, it will be automatically transferred back to the original credit/debit card. The transfer process will take 5-7 business days.

Q: How will I receive my refund if I paid by cash on delivery?

A: If you paid by cash on delivery, we will issue a refund to your Namshi wallet. You can use this credit to place a new order, or you can transfer the credit to your bank account through self-service using your Noon account. The refunded amount should be reflected in your bank account within 5-7 business days.

Here are the refund durations according to the mode of payment: 

Mode of Payment Refund Period 
Credit Card 5 - 7 Working days
Debit Card 5 - 7 Working days
Mada/ Apple Pay 5 - 7 Working days
Tamara 24 Hours
Tabby 24 Hours

Can’t Find What You’re Looking For?

Contact Us