How long does it take to get my Namshi credit?

The sooner you inform us that you want to initiate a return the better. Our courier will schedule a pick up from your doorstep at a time that suits you. Returns are picked up within 2 working days, and we’ll process your Namshi credit within 48 hours (if the shipping country is not KSA) and within 48 to 72 hrs (if the shipping country is KSA), after the items have been received. To set up a return, follow this steps:

 

IOS:

Click on ‘My Account’ in the tab bar and login

Click on ‘My Returns’

Click 'Create new return' and select the items you want to return

Click on 'Proceed' and enter your address, and reason for return

Our courier will collect the items from you within 1-2 days

Once the item is picked up, we will refund the amount as Namshi credit within 48 hours (if the shipping country is not KSA) and within 48 to 72 hrs (if the shipping country is KSA).

Android:

Click on ‘My Account’ on the menu and login

Click on ‘My Returns’

Click 'Create new return' and select the items you want to return

Click on 'Proceed' and enter your address, and reason for return

Our courier will collect the items from you in 1-2 days

Once the item is picked up, we will refund the amount as Namshi credit within 48 hours (if the shipping country is not KSA) and within 48 to 72 hrs (if the shipping country is KSA).

 

Website:

Click on ‘My Account’ on the menu and login

Click ‘My Returns’

Click on 'Create new return' and select the items you want to return

Click on 'Proceed' and enter your address, and reason for return

Our courier will collect the items from you in 1-2 days

Once the item is picked up, we will refund the amount as Namshi credit within 48 hours (if the shipping country is not KSA) and within 48 to 72 hrs (if the shipping country is KSA).