What if the item I received is damaged on delivery?

If the item you received is damaged upon delivery or if there was a mistake on our part, please call us at +971 800 626744 (Toll-free in the UAE) and +966 118297568 (Local) in KSA. Alternatively, you can create a ticket by visiting our Help Centre. We will arrange for the item to be picked up, and you can choose either to receive Namshi credit for placing a new order or a refund to the same source.

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