Is it possible to cancel my order before it is shipped?

Yes, you can cancel your order before it is shipped. Here are the steps to follow:

Canceling an Order on IOS/Android:

  • Open the App and tap on 'Account' in the tab bar.
  • Log in to your account if not already logged in.
  • Select 'Account' to access your order history.
  • Tap on 'Orders' and locate the specific order you want to cancel.
  • Below the order details, tap on 'Cancel My Order.'
  • Choose the specific item(s) you wish to cancel or select 'Cancel All Items.'
  • Select the cancellation reason.
  • Tap on 'Cancel My Item(s).'

Website:

  • Open the website and tap on 'Login' in the tab bar.
  • Log in to your account if not already logged in.
  • Select 'Account' to access your order history.
  • Tap on 'Orders' and locate the specific order you want to cancel.
  • Below the order details, tap on 'Cancel My Order.'
  • Choose the specific item(s) you wish to cancel or select 'Cancel All Items.'
  • Select the cancellation reason.
  • Tap on 'Cancel My Item(s).'

By following these straightforward steps, you can easily manage your orders and cancel them before they are shipped. If you encounter any issues or have questions, feel free to reach out to our customer support for assistance. We're here to make your shopping experience smooth and convenient!

 

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