Data that we collect from you
We may collect various information if you seek to place an order for a product to us on any of our Platforms.
We collect, process your data for processing your purchase on our Platforms and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We also collect your device information including device IDs and any other personally identifiable information used to access Namshi to enhance your user experience by making improvements to our Platforms to customize it to your preferences. This information is also used for fraud detection and prevention.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Platforms and which you request. Further, we will use the information you provide to administer your account with us; handle returns and size change requests; verify and carry out financial transactions in relation to payments you make online, refunds and fraud detection and prevention; audit the downloading of data from our platforms; improve the layout and/or content of the pages of our platforms and customise them for users; identify visitors on our apps and website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.
Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
We may pass your name, phone number and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
Your phone number and email address may be used for notifications regarding order status and announcements of the latest deals and campaigns.
We may use the information we collect to conduct customer service related analyses, train our Customer Service agents and to provide you with the right customer support so that you receive the best customer experience from Namshi.
Payments that you make through our platforms will be processed by our agent. You must only submit to us or our Agent or the Site information, which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on any of our Platforms. Here you can view the details of your orders that have been completed, those which are open and those which are short to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.
We may keep your information even after you have closed your account and are no longer availing our services to detect and prevent fraud, meet our legal/compliance/regulatory requirements, resolve any disputes and enforce our privacy policies and terms and conditions.
Credit Check and Fraud Prevention
We may use fraud prevention agencies (FPA) to help us make decisions as to whether to accept an order for products on our Platforms. A condensed guide as to how we, FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies we use, please contact us.
We will use your data in the following ways:
We will search at FPAs for information on those placing orders for products on our platforms.
We will use the information provided to us by FPAs to help make decisions about all those placing orders for products on our Platforms.
If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs. (and we have the right to not process the orders).
Other uses of your personal information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical analysis. You can choose to opt out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
We may also send you other information about us, our Platforms, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners.
If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in an email that we send to you or send a communication to us via the Contact Us form available on each article within the Help Center, asking us to unsubscribe you from that particular email. Within 7 working days (days which are neither a Friday or Saturday or (ii) a public holiday anywhere in The United Arab Emirates) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.
Please note that we will continue to share service level communication with you, even if you opt out of receiving additional information from us. Our service level communication enables us to fulfil our promise to you by communicating your order confirmation, shipment messages etc.
We may further anonymise data about users on our platforms generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the apps or Site or a link contained in an email to those registered to receive them, and supplying that anonymised data to third parties such as publishers. This data is also used for research purposes, systems improvements, site and app improvements and offering you the best products. However, anonymised data will not be capable of identifying you personally.
For any competition, we use the data to notify the winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We also target our ads and other marketing content to you while you are on our Platforms based on the information we have on you, your browsing history on Namshi and your previous transactions with Namshi.
Use of Facebook Social Plugins
Our Platforms use social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.
When you visit a page of our platforms that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser, which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of the relevant platform. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook and shown to your Facebook friends.
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our platforms with your member data already stored by Facebook, please log off Facebook before entering our Platforms. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.
I voluntarily and expressly consent to Namshi's collection, use, sharing, processing and retention of my data in the manner set out hereinabove.