Why do we ask for your ID?

KSA Deliveries

• Some countries require you to provide us with your ID Number and Full Name in order to ensure smooth customs clearance and hassle-free delivery of your parcel.
• Acceptable information includes National ID name and number, passport name and number or your name and number on any government-issued document showing proof of residence in that country.
• Please note that the ID name and number shared must match the details on your order.
• Good news is that once you send this information to us, we will not be asking for it again until the validity of the ID is expired.
• Please refer to KSA Customs website link for further information.
  
  

Global Deliveries

• In order to ensure a smooth customs clearance process, we need a copy of your National ID and it can be sent to us via the Contact Us form available on each article within the Help Center.
• Please note that the name on the ID shared must match the details on your order.
• Good news is that once you send this information to us, we will not be asking for it again until the validity of the ID is expired.