What is Namshi credit? How does it work?

Namshi credit is our version of a credit note. We do not provide cash refunds, but if you wish to return an item, the price paid for your items will be returned to you via Namshi Credit. You can then use this credit to purchase a new size, colour or a totally different item altogether. Please note that Namshi credit cannot be used to cover any service fees; Shipping fees and Cash on Delivery fees are levied by the courier company. Namshi wallet covers the cost of the items only.